Reseller questions, answered directly.
Who bills whom, who owns the data, and what happens when a client leaves. These are the objections that come up in reseller deals, answered without marketing language.
Billing and pricing
Who bills the client?
You do. We bill you a flat $200/month for the platform. You bill your clients whatever you want, on whatever schedule you want. We are not involved in your client billing in any way.
Is there a revenue share or commission?
No. Zero. The markup between what you pay us and what you charge your clients is entirely yours. There is no percentage, no tiered commission, and no ceiling.
Can I set my own pricing?
Yes, completely. There is no floor or ceiling. Some partners charge $150 per client, others charge $800. It's your pricing and your market to judge.
What happens after the 30-day free trial?
You start paying $200/month. Your client workspaces stay exactly as they are. Clients never notice the transition.
What if I need to add more clients?
Each additional client account beyond the base 5 costs $25/month. Additional team seats are also $25/month each.
Clients and data
Do my clients know they're using ColussusIQ?
No. With white-label setup, they see your logo, your domain, and your product name. The underlying platform is invisible. Your clients have no reason to know.
What happens if a client leaves my agency?
You remove their workspace and they lose access. Their data stays in your account for 30 days, then we delete it. Your margin on remaining clients is unaffected.
Who owns the client's data?
You and your client do. We do not use, sell, or analyze your clients' data. You can export everything at any time.
Can a client move their workspace to a different agency?
Only if you authorize it. Workspaces are under your account. A client cannot take their workspace elsewhere without your involvement.
What happens to client data if I cancel?
We deactivate all client workspaces and hold the data for 30 days so you can export it, then delete it permanently.
Support and responsibilities
What support do clients get?
You are the support contact for your clients. We support you, the agency, directly. Your clients should never need to contact us, and in a white-label setup they can't.
What support do I get as an agency partner?
Direct support via email and chat. Onboarding help for your first client setup. Priority response during your trial period.
What's included in the partner trial?
Everything. Full white-label setup, all platform features, all client workspaces, and the client-ready sales decks. The trial is not limited. It's the full product for 30 days.
Can I build my own features or integrations?
Not at the moment. The platform is a managed product. If you have a specific integration need, contact us. Partner requests drive our roadmap.
White-label and branding
Can I use my own domain?
Yes. You can set up a custom domain (e.g., app.youragency.com) or a subdomain. Setup takes a few minutes with a DNS change.
Can I customize the client experience beyond the logo?
You can set your logo, brand colors, and domain. Deeper customization (custom email templates, feature toggles per client) is on the roadmap.
What name appears on the client's invite email?
Your agency name and your sending domain. Clients receive an invite from you, not from us.
Talk to us directly.
We're a small team and we answer quickly. If your question isn't here, reach out and we'll respond the same day.